Supply Chain Champion: Lian Millward

OPERATIONS MANAGER: Supply Chain Solutions

TIME AT SCM: Three+ years

FAVORITE MOVIES: Star Wars movies, sci-fi
FAVORITE FOOD: Pizza or a deli sandwich    
                                       
WHAT SHE DOES: Millward manages day-to-day operations of BearBuy, including trouble-shooting and system errors, Tier 2 Help Desk tickets for end-user support, SciQuest system releases and upgrades, implementation of  new business processes pertaining to BearBuy, communication to campus for BearBuy-related news and change management for system enhancements. She also is responsible for adding new “Ship to Locations”, subscribing to UCOP contracts and other contract maintenance. 

ONE OF THE MORE CHALLENGING PARTS OF HER JOB? Helping users adapt to and embrace change. SciQuest, the software behind BearBuy, issues updates three times a year and each release brings new challenges.

“During that time it’s usually a mad scramble to do the testing, get any training documents in place and then push it out to the campus,” said Millward. “We hope they read the documents or the newsletter that we send out and then retain the information so they’re able to process it correctly when they go to use the system after it goes live.”

WHAT’S THE BEST PART ABOUT WORKING AT SCM? “When we can create efficiencies of processes. I like that part of it because we can create change for campus and make things work more efficiently and get more done.”